Passionate professional having experience in Business Operations, Marketing & Sales in a diverse cultural environment. Proven excelling customer relationship management and successful business operations management.
• Operations Management; portfolio of US$12M, developing & managing extensive external/internal interaction with customers/departments having diverse culture
• Multi-level relationship with customers & secure tactical arrangement.
• Handling supply chain, timely deliveries; fulfilment of demand & supply for clients whilst taking into consideration plant capabilities & various bottlenecks.
• ERP reports to work towards seamless client servicing. (SAP® R/3 HANA - SD MODULE)
• Managing account receivables of designated Accounts.
• Well equipped with the knowledge of Exports documents.
• Working on prices, lead times, and product developments and finalizing sales contracts.
• Oversee sales forecasting, goal setting and performance reporting for my accounts.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Negotiated prices, terms of sale and service agreements.
• Trained peers and management team on internal system supports and implementation plans.
• Analyzed and reported on monthly customer activity, business trends, and areas of concern.
• Created proposals for new and repeat customer business transactions.
• Cotton Sales Project
o Leading Cotton Sales Project: Focusing and monitoring sales of cotton products of complete organization. Also Handling cotton products vertical
o Monthly meetings with Sales team for their customer’s queries/concerns related to cotton styles. Also involvement in regular cotton products related queries.
o Monthly meetings & visits with business units, discussing performance of cotton products’ sales, their response to customer queries and concerns, and update on product innovation and development.
o Scheduled overview of Cotton vertical updates/performance to higher management.
o Discussion with Business Unit Heads on raw material trends and price setting.
o Discussion with VPs and BUHs on raw material trends and price setting.
o Analysis of cotton market with VPs.
One of the Home textile manufacturing company.
I was responsible for Marketing, sales and supply chain operations also quarterly sales meetings with customer to discuss sales and future growth.
My responsibility was to manage and supervise every step from product development till shipment i.e;
Product development
Pricing
Order confirmation & collection of Purchase Order
Approval of fabric & accessories.
Approval of samples
Approval of wash standard, print, stitching, packing, and packaging
Arrange to open back to back L/C
Procurement of all approved materials
Follow-up production of order with AQL
Shipment of product on time.
Arranging quarterly customer meetings to discuss sales and growth;.
BTL Activity for Launching of new Packaging of Marlboro Brand.